Terms & Conditions

Summary of some of your key rights:
The Consumer Rights Directive (2011/83/EU) (CRD) sets out that you can cancel your order upon receipt and we will refund the purchase price. During the expected lifespan of your product you’re entitled to: if your goods are faulty, you can get a refund; if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases; if the goods do not last a reasonable length of time, you may be entitled to some money back. This is a summary of some of your key rights.

5. Right to Cancel

5.1 You have the right to cancel this Contract without giving us any reason, subject to clause 6.

5.2 The cancellation period will expire from the day of purchase of the goods.

5.3 To exercise your right to cancel in accordance with clause 5.1, you must either use the withdraw button found here or inform us of your decision by writing to us at the following email address: helpdesk@saloneurope.com.

We will acknowledge your request to cancel as soon as possible and write back to you with further instructions on how to send the goods back to us. Please remember that any returns you make under your right to cancel shall be subject to clause 6 of these terms.

6. Effects of Cancellation

6.1 If you cancel this Contract, we will reimburse to you all payments received from you, except the costs of delivery.

6.2 We may also make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

6.3 We will make the reimbursement without undue delay, and not later than:

• after the day we received back from you any goods supplied; or
• (if earlier) after the day you provide evidence that you have returned the goods; or
• if there were no goods supplied, after the day on which we are informed about your decision to cancel this Contract.

6.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

6.5 We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

6.6 If you have received goods:

• you shall send back the goods to us at SALON Europe GmbH without undue delay and in any event not later than from the day on which you communicate your cancellation of this Contract to us. The deadline is met if you send back the goods before the period has expired. In the first instance you will need to contact our Helpdesk at helpdesk@saloneurope.com to obtain a return reference number and the address of the most suitable return centre;
• unless found to be faulty, you will have to bear the direct cost of returning the goods; and
• you are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

8.6

Nothing in this clause affects your legal rights to cancel the Contract during the cooling-off period under clauses 5 and 6.